Terms and Conditions

About Us
Minus 10 supply only Top Quality Country Clothing and Accessories for the discerning customer.

All of our products have been exhaustively tested to ensure your satisfaction and complement your lifestyle.

We undertake to supply the items depicted on this Web Site and any item from our current catalogue/s subject to availability. All of the photographs on this site were taken from image bank material or Produced from stock items. We can be contacted via email, telephone, letter or fax.

We can normally be contacted by telephone between the hours of 10:00am and 5:30pm, Monday to Saturday inclusive with the exception of Public Holidays. Please note that the times shown are local to the UK.

Minus 10 Registered Office, Empire House, Edgar Street, Accrington, Lancashire, BB5 1PT.

The Purchasing Process
Making a purchase could not be easier. Just browse the catalogue and click on any items that you wish to purchase. When you have finished just click on the "Checkout" button, you will then be prompted for the further information we require to satisfy your order. You may cancel your order at any time; just putting items into the "basket" is not a commitment to buy.

Delivery Information & Carriage Charges
To ensure that your order has been shipped safely we use the Post Office Parcels and UPS. Many items are designated as free delivery; postage is included in the purchase price, or charged at rate clearly stated at time of purchase. If goods are returned sender is liable for any postage costs, these will be deducted on any refunds given on satisfactory return of goods. Returned goods received by Minus 10 of Whalley Limited should have all tags and packaging in good re-saleable condition. If this is not the case no refund will be given. Buyer is responsible for return postage costs, and it is recommended that insurance is applied to cover any loss ( Ensure you get proof of postage!).

Any queries please contact us at admin@minus10.co.uk.

Remittance Terms
All goods are to be paid for in advance of shipping. Credit cards, debit cards, PayPal, cheques, postal or bankers draft are all accepted.

Taxes & Duties
All prices on this website include Value Added Tax (VAT) which applies to all EU countries.
VAT @ 17.5%* .
* This rate may vary

Minus 10 accept no responsibility for any Import duties or Taxes levied by Customs and Excise.

UK ORDERS
Postage is calculated by product weight and automatically added at checkout.

Delivery UK
Minus 10 of Whalley Limited Morgans "House of Country Living" can deliver to any destination in England Scotland, Wales and some international destinations. For the carriage charge displayed at checkout, some items are Free, see our special offers. Scottish Islands, Northern Ireland, Republic of Ireland are slightly more as you would expect all charges clearly displayed at checkout. Any article designated Free Shiping is only free first time of sending by Morgans, any return shipping charges are the responibility of the purchaser. Any subsequent shipping charges are charged on a per item/weight basis as per other goods on site where shipping is charged.

EUROPEAN UNION ORDERS
Delivery charges to Non UK addresses will vary according to destination and weight. We will endeavour to get the best rate and charge at cost. Please call for a quotation if not handled at checkout. Small packages are shipped via Insured Courier for only £10.00. Goods that will be delivered within the European Union you will pay the price shown including VAT any other countries may be subject to small additional charge levied by Customs and Excise at the country of destination.

INTERNATIONAL ORDERS
Small packages are shipped via Insured Courier for only £10.00. All other International orders are shipped via Insured Courier for only £22.00 -up to 2Kg - for orders heavier than this please contact us prior to placing order. People outside the EU may be liable to pay Import Duty to Customs. Morgans accept no responsibility for any Import duties levied by Customs and Excise.

We aim to process your order within 72 hours (excluding weekends and public holidays), hopefully sooner and all orders are dispatched by Post Office first Class post or Parcel Delivery or courier. Please allow up to 10 working Days for Delivery although we expect this to be far less, normally 2-4 days.

NB: Some items are sent via courier as per indicated charges and may be subject to increased delivery timescales.

There are occasions when items are not in stock, we will enquire of our suppliers. When such situations arise we endeavour to give a realistic delivery date of any outstanding item. When this does happen you will not incur any additional postal costs.

Credit Card /Security
We know of no documented case of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held as clear text on any web site. Any additional charges levied for use of American Express cards are not the responsibilty if Minus 10 of Whalley Limited any enquiries should be addressed to our Payment provider. Altough we accept American Express Cards for payment, due to large charges by American Express we will levy and extra 5% charge for their use to recover costs.

Returns policy
We rely on your trustworthiness, but adhere to the following policy. Please contact us to obtain a returns number in advance of returning any goods, they will not be accepted without one. We will endeavour to provide you with an alternative size/colour if this is the problem. If goods are returned unwanted a 20% re-stocking charge and postage costs will be recovered at time of refund. Due to large numbers of returns due to incorrect size being selected, when we send out replacements these will be subject to a further carriage charge to cover handling and packaging. Goods must be in a new, re-saleable condition to be accepted back by us. The goods must not have been used other than to try for size. We will not accept goods that have become dirty, even if subsequently cleaned. The goods should be returned in the manufacturers packaging in good condition. i.e. box if supplied. It is the responsibility of the returning party to pay for return carriage costs. We cannot be held responsible for goods lost in transit, it is advised to insure returned goods and keep proof of sending. If you consider the goods are faulty, please return to the address above or to the manufacturers address as supplied by Minus 10 of Whalley Limited - Trading as Morgans "House of Country Living". Please Clearly state the reason for complaint and the goods will be assessed and dealt with accordingly. All goods must be returned within seven days.This does not affect your statutory rights.

Should you ever be dissatisfied with the service we provide please e-mail admin@minus10.co.uk or telephone (numbers above) and ask to speak to Mr. Kevin Whatmough. We will try to resolve any complaint within 5 working days or sooner if possible.